Our Buckeye Promise

We ship dozens of orders every week to satisfied customers all over the region. But, on occasion, things happen. Rest assured, we've got you covered.

Examples of items covered by our guarantee include:

You received a wrong item(s) or had missing items.
You received a package with a broken seal.
Your order experienced a delivery delay which resulted in your item(s) being warm or NOT at least refrigerator cold to touch or colder.

If your product arrives damaged, or you’re not satisfied with the quality, email us within 7 days and we’ll replace it or credit your account – your choice.

We stand behind our guarantee for orders and transactions directly through our business.